Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at Info.MRGraphics@yahoo.com

General

If any of our products are out of stock, simply opt-in for restock notifications on their respective product listing or sign up for our newsletters!

You can also check sporadic updates to our inventory via Instagram

Commissions? As of right now, yes I do. You can either email me at Info.MRGraphics@yahoo.com or message me through Instagram .I also take special request as well. 

Collaborations? Absolutely! I'm open to Industry and Artist collaborations. But, that is dependent on project/subject matter and timing.

For a direct inquiry, email at Info.MRGraphics@yahoo.com.

We currently don't have any physical stores under our name as we primarily operate as a traveling vendor at POP-UP shows, exhibitions, and conventions.

 Any updates of our whereabouts will be shown on primarily on Instagram . We will also provide updates when you subscribe to our emails as well. 

Anyone who subscribes to our newsletter will learn about our new product releases and restock info before everyone else! We also award every subscriber with seasonal/occasional discount codes for their use.  

Exclusive Holiday/Event Stickers and Patreon Exclusive sticker/art prints are mostly only available in person at our events. All Exclusive Sticker/Art Prints are also available to Suscribed Patreons. And if you’re subscribed to the exclusive Patreon Sticker/Art Print club tier, you will get free shipping on all orders from the online store. 

Order Info and Returns & Exchanges

We accept returns in respect to the following conditions:

- The item must have been sold on our online store

 - The item should not be used, damaged, or peeled in any way

 - The return or exchange request is made within 14 days of delivery 

- The item(s) must be of lesser or equal value to that being exchanged.

* You can also refer to our Return Policy  in full depth.  

 To ask for a return, please contact us through email at Info.MRGraphics@yahoo.com

Returns within the US are free.

Returns from outside of the US are the responsibility of the buyer.

We accept exchanges as long as they follow the same conditions as returns.

In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.

Note that you will be responsible for covering the charge to ship the item back.

Returns are confirmed within 7 days of receiving the package at our studio.

 Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.

Payment & Delivery

Mike Rodriguez Graphics (or MR Graphics) cannot refund or replace orders 'lost in transit' or 'delivered' by USPS, UPS, or DHL.

Please note that Mike Rodriguez Graphics (or MR Graphics) is not responsible for any packages 'lost in transit,' or 'delivered' through the United States Postal Service (USPS), UPS, or DHL.

Always double check with your local post office, neighbor, or resident first to see if your package was misplaced.

If the package is still lost, we can provide assistance once you file a claim/send in a help request form with the respective mailing carrier.

For international orders, please confirm USPS/UPS/DHL delivers to your country/locale before ordering with us. If you suspect your package was misplaced, contact your local post office as we no longer have jurisdiction over our parcels once they travel outside of the continental United States. 

This is also outlined in our Shipping Policies .


Pre-Order Info

If you ordered an in-stock item with a pre-order item, it will ship together.

We recommend making separate purchases if obtaining the product is time-sensitive. One purchase for in-stock items and second purchase for pre-orders.

Please visit the "PRE-ORDER INFO" tab to see m ore

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